Click or Swipe Failure

First Step Check: Automation Mode

Please first confirm the type of automation mode you currently selected:

Accessibility Services Mode

Case A: Accessibility Services Not Enabled

Symptoms: Completely unable to perform any touch operations

Solutions:

1. Manually enable Accessibility Services on the device
2. Recommended Use Authorization Tool to Complete Device Authorization , after authorization can achieve accessibility services auto-start
3. After successful authorization, click and swipe functions can be used normally

Case B: Accessibility Services Enabled, but Click/Swipe Invalid (Buttons Normal)

Symptoms: Back button, Task button, Home button usable, but touch fails

Cause: Android / HarmonyOS occasional Bug

Solution Steps:

1. Right-click device → Functions → Accessibility → Enable All/Disable All, repeat operation twice
2. Test if click/swipe functions return to normal
3. If still invalid, try in order:
   • Right-click device → Restart Central Control Service
   • Restart Cloud Control App
   • During remote operation, use Accessibility Script to simulate click restart phone

Accessibility Script Explanation

Achieve remote restart through Find Control Nodes:

• If node's clickable() returns true:
  • Can click corresponding control through node's click() method to achieve phone restart
• If node's clickable() returns false:
  • Script using click(x, y) coordinate click will be equally invalid
  • In this case must manually restart phone

⚠️ Occurrence Probability: Low

Case C: Accessibility Services Enabled, All Operations Invalid

Symptoms: Click, swipe and all buttons invalid

Cause: Authorization tool authorization occasionally causes system status abnormality

Solutions:

• Must restart phone
• During remote operation, can use Accessibility Script instead of manual operation

Accessibility Script Explanation

Achieve remote restart through Find Control Nodes:

• If node's clickable() returns true:
  • Can click corresponding control through node's click() method to achieve phone restart
• If node's clickable() returns false:
  • Script using click(x, y) coordinate click will be equally invalid
  • In this case must manually restart phone

⚠️ Occurrence Probability: Low

Case D: Some Samsung Android 11 Models

Symptoms: All operations always invalid after accessibility services enabled

Cause: System level Bug

Solutions:

• Upgrade system to Android 12
• Or downgrade to Android 10
• No need to repeat operation attempts, this is system inherent Bug

HID Mode

Check Points:

• Confirm hardware connection status normal
• Check USB/OTG connection or Bluetooth connection stability

Solutions:

• Through background remote operation → Right-click device → Restart Cloud Control App

ADB Mode

Check Points:

1. Confirm having ADB permissions
2. Check ShellHttp service status

Solutions:

• If ShellHttp service not enabled:
  • Enter Cloud Control App settings
  • Check "Automatically enable after ShellHttp service starts"

Root Mode

Solutions:

• Refer to ADB Mode solutions for troubleshooting

Friendly Reminder

• Problem occurrence probability in accessibility services mode is low, recommended to troubleshoot step by step in order
• In remote operation scenarios, can write accessibility scripts to simulate restart or click operations, significantly improve processing efficiency
• If problem persists, recommended to contact technical support for further assistance