Cloud Control Connection Issues

When you open the Cloud Control App and check the "Running Logs", if you see red error messages as shown in the image below, it indicates that Cloud Control service connection has failed.

Cloud Control Connection Failure Diagram

Cloud Control Connection Failure Log

Common Causes and Solutions

1. Unstable Mobile Network

• Please confirm whether your phone currently has network connection.
• It is recommended to use stable Wi-Fi or 4G/5G mobile network.
• If you are in areas with weak signals like subways or elevators, you can try again later.

2. Cloud Control Service is Upgrading or Restarting

• Cloud Control servers occasionally undergo routine maintenance or version upgrades, which may cause connection interruptions.
• Usually returns to normal within 1~5 minutes, and this situation rarely occurs (typically only once every few months).
• We try to schedule upgrades during non-working hours to minimize impact on usage.

3. Low Power Disconnection Due to Lock Screen Status

In some systems, when the phone is locked or the screen is off for a long time, the system automatically restricts regular apps from accessing the network, especially more likely to occur in Wi-Fi environments.

Solutions:

1. Open Cloud Control App → Go to 「Settings」
   • Enable Scheduled Wake-up: Most device models can restore network connection after the screen lights up.
   • Enable Scheduled Unlock: Some device models require unlocking the screen before network can function properly.
   • Disable Battery Optimization: Ensure the App can continue running in the background.
2. Adjust System Power Management
   Open phone system settings →
   Battery → More Battery Settings → Enable "Always Keep Network Connection During Sleep"
   To ensure the phone maintains stable network even when locked or with screen off.

Summary

As long as you correctly configure according to the above steps, the Cloud Control App can:

• Maintain stable remote connection
• Stay online permanently, controllable at any time
• No longer experience "connection failed" or "cannot find device" situations